Returns and Refunds Policy


Last modified: March 10, 2021

Returns of items manufactured by us, Greentrees Hydroponics

You may return any new unused item that includes all original packaging within 30 days of receipt for a refund. Items that you received longer than 30 days ago are not refundable.

All returns are subject to a 25% restock fee.

Shipping is not refundable. Any item that is returned that was shipped free is subject to an additional restock fee equal to the shipping cost we incurred.

To return an item, contact us using the contact form found here. Include the order number or enough information so we can locate your order.

Return shipping cost is your responsibility. We can email you a prepaid return label if you agree to have the shipping cost deducted from your refund amount.

Returns of items NOT manufactured by Greentrees Hydroponics

We do not offer returns on items not manufactured by us. All sales of these items are considered final. The shopping cart will display "non-returnable item" for these items.

Refunds

All refunds will be made to the original form of payment, unless as otherwise agreed to.

We process returns within 7 days of receiving them. You can expect your refund within 7 days after we approve it.

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2180 Chablis Court, Suite 108, Escondido, California 92029